General Policy

  1. Before entering the salon please ensure your dog has been to the toilet.
  2. Don’t be shy to ask, we have facilities to clean up if you forget your pooh bag.
  3. Please make sure your dog is on a lead, and kept under control.
  4. A full consultation will be given on arrival. If you have specific requirements please explain these clearly before leaving the salon.
  5. Prices are based on dog’s coats being in good condition. An additional charge will be given for matted coats that require extra care and time (matted coats are discussed in more detail here).
  6. Aggressive or difficult dogs will be subject to an added charge if require extra time/staff.
  7. We reserve the right to refuse any dog that may pose a risk to itself or our staff.
  8. If we notice fleas or ticks on your dog, the dog will be treated at an additional cost of £10.
  9. Owners must collect dogs at the time discussed at consultation, owners not collecting at time discussed will be charged a fee of £5 per half hour late.
  10. Payment must be made on arrival or collection. The Dogroom accepts cash only.
  11. It must be clearly understood and agreed that whilst every care and attention is given to your dog, these are accepted at owners own risk. Our concern is for the welfare of your dog and therefore in the unlikely event of injury or illness, a vet may be called and all costs in connection shall be at the owners expense.
  12. An up-to-date contact number should be left on arrival.
  13. All equipment is sterilised and cleaned after each groom to prevent illness and disease.
  14. We require 24 hours notice for cancellations or a £10 charge will be placed on top of your next groom. Late arrivals may have to rebook and a late fee charged. If we can fill the space, no fee will be charged.